Newton Now

As part of our ongoing commitment to offering the very best service to our customers across Scotland, Newton have created a bespoke system to streamline how our clients can communicate with us. We’ve listened to feedback from the property owners we serve and our new system, ‘Newton Now’ is designed to speed up reaction times with more convenience for our customers, and less administration for our staff.

Query An Invoice Item

We understand that our customers want to be sure that we are applying the correct charges to their bill.

As a company we process around 350,000 invoices every year, and while we do our utmost to process them accurately, it is possible that we may sometimes not get it right

*** Before raising a query, please make sure you have read our ‘FAQ’ section first, as most straightforward queries are answered there ***

To query a charge, please complete the form below and we’ll investigate and respond…we will try and respond within the 5 working day timeframe stipulated in our Written Statement of Services, but please bear in mind that after our quarterly invoices have been issued (in Feb, May, Aug and Nov), we are often dealing with several queries and we may take a little longer to respond)