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25/03/20

SERVICE UPDATE

Following the latest UK and Scottish government edict, we can announce that with immediate effect, all of our key staff including property managers are home working.

Our cloud-based network and telephone system is designed to allow this flexibility.

Please bear in mind that certain trades contracted to homeowners will likely be affected by government edict more than others.

Regular trades such as cleaners and some gardeners who are in regular contact with customers may choose to temporarily suspend or amend operations.

This situation is a matter for the employer concerned and we will work diligently to try to mitigate any temporary reduction in service, in particular with regard to waste services.

Customers who unfortunately experience a reduction from these trades are encouraged, where possible, to make personal arrangements to ensure that common areas are kept clean and tidy.

Newton will continue to provide administrative management support to our customers.

20/03/20

SERVICE ARRANGEMENTS

Newton are following official Government and NHS advice to minimise the number of employees in our workplace.  The vast majority of our staff are now working from home until further notice and are using remote software and phone systems.

Customers and suppliers can continue to contact us by email or by telephone, however for the time being it would greatly assist us if those who are able to, prioritise email contact with us.

Our Aberdeen, Inverness and Glasgow offices are closed to the public until further notice.  We would encourage all customers to avoid visiting public places until the current health emergency has passed.

We appreciate your patience and understanding and wish all of our customers, and their loved ones, well at this difficult time.

COVID-19

Our business hours until further notice are Monday-Friday 9am-1pm & 2pm-5pm.

Customers can continue to telephone or email us as per the CONTACT US page.

Please click the following link for the most up to date Covid-19 service arrangements:

COVID-19 UPDATES